Privacy Policy

This Privacy Policy explains how and why Thetrustedproperty collects, uses, and shares personal information when you interact with or use our Site or Service. It also includes any information collects offline in connection with the Service, which we may combine with information from the Site and Service. By reading this Privacy Policy, you will understand your privacy rights and choices. When we say “Thetrustedproperty”, we mean Thetrustedproperty.com.

This policy applies to our registered buyers (“Clients”) and sellers (“Providers”) (together, our “Members”), those who purchase items on Thetrustedproperty.com without an account (“Guests”) and anyone else who visits our Sites or uses our Services (together with our Members and Guests, “you” and “your”).

What Information We Collect and Receive

In the course of providing our Services, we collect and receive information that directly or indirectly relates to you (which we call your “personal information”) in different ways and from different sources, which we have set out below.

Buyer Account information

  • Account Information ( Name, Social Media Account Information, Profile Data, IP Address, Email Address, Home Address, Billing Address, Phone Number,
  • Payment Information ( Credit card or other financial account information )
  • Details of products /Services ( details or preferences about the services and products that you may be interested in buying via the Platform and any details or preferences relevant to your purchases;

Provider Account Information

  • Account Information ( Name, Social Media Account Information, Profile Data, IP Address, Email Address, Home Address, Billing Address, Phone Number,
  • Business / Tax information and Government Issued Identification number
  • Payment Information ( financial account information )
  • Details of products /Services ( details or preferences about the services and products that you may be interested in selling via the Platform
  • Information that we receive from third parties ( We may receive personal information about you from social media platforms if you choose to add in your profile account .)

Use of Personal Information

We collect and use your personal information for the following purposes:

  • To provide and improve the Service, complete your transactions, address your inquiries, process your registration, verify the information you provide is valid, and for compliance and internal business purposes.
  • To administer and develop our business relationship with you and, if applicable, the corporation or other legal entity you represent.
  • Setting up / administering user accounts, including providing log-in IDs and developing a Platform profile;
  • Verifying your identity and conducting security, KYC (know-your-customer) and anti-money laundering diligence and background checks in order to set up user accounts;
  •   Providing users with customer service support; responding to queries, feedback, and managing claims and/or disputes;
  • Facilitating communication between Buyers and Suppliers via the Platform, processing transactions and settlement between Buyers and Sellers made over the Platform, assessing fund withdrawal requests from Sellers;
  •  Providing logistics and warehousing services (including, without limitation, customs clearance declarations via the Platform);
  •  Facilitating customs clearance declarations / applications via the Platform;
  •  Assessing and monitoring account security and transaction risks of users , detecting and preventing fraud, money laundering and other security incidents;
  • Sending and serving tailored marketing and advertising that we believe will be of interest to you based on the ways in which you use the Platform, your browsing records, and order history;  
  • Performing research or statistical analysis in order to improve the content and layout of the Platform, and to improve the product offerings and services
  •  Identifying, developing and marketing and advertising products and services that we believe you will value, including across browsers and devices, in accordance with applicable laws.  
  • If you are a Client, we will share details of the last viewed products on the Platform to enable Sellers, their respective affiliates and/or their third-party services provider to contact you with details of products and/or services that might interest you. You can opt not to share this information with Sellers via the Buyer Privacy Settings here.
  •  When you use services that require access to contents stored in and/or functions on your devices (including but not limited to contacts in address book, photos, videos, microphone and/or camera), we use your photos, videos, contact information in your address book, and other personal information to respond to your requests, provide the requested services to you, and improve our services.

Disclosure or sharing of personal information

We do not “sell” your Personal Information as that term is traditionally defined, and we do not share your Personal Information with third parties for those third parties’ marketing purposes unless we first provide you with the opportunity to opt-in to or opt-out of such sharing. However, we may use third-party technologies on our Site for the purposes of advertising or marketing to you and understanding how you interact with our ads. This may be considered a “sale” or “sharing” of personal information for targeted advertising under applicable data protection laws.

We may also share information we have collected about you, including Personal Information, as disclosed at the time you provide your information, with your consent, as otherwise described in this Privacy Policy, or for the following business or commercial purposes

We may share aggregated information about your use of the Services to Sellers if you are a frequent purchaser or a new Buyer, so they can provide you with better service and so we can improve our Site and Apps.

 We may also share information to professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations where we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person, we may also disclose and transfer your personal information or as otherwise required or permitted by applicable laws.
 

How Long We Store Your Information

We implement physical, technical, and organisational security measures designed to safeguard the personal information we process through our Services. These measures are aimed at providing on-going integrity and confidentiality for your personal information. We evaluate and update these measures on a regular basis. However, no information system is impenetrable, so we cannot guarantee the absolute security of your information.

We retain your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations e.g. UK tax legislation requires us to hold information for a minimum of 6 years. We may also retain records to investigate or defend against potential legal claims. We will also retain information on all Tradespeople to help us prevent fraudulent activity e.g. trying to open multiple accounts.

Your Rights and Choices

As a user of the Platform, you have the following data protection rights, which you can exercise at any time by contacting us using the contact details provided under section below

  • Right to Access: You can access certain personal information associated with your account by visiting your account privacy settings.
  • Right to object to processing of your personal information when it is based on our legitimate interests
  • Right to Portability: You have the right to receive certain of your information which you provided
  • Right to Correction: You have the right to request that we rectify any inaccurate information about you.
  • Right to Restrict Processing: In certain cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal information
  • Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal information, except information we are required to retain by law, regulation, or to protect the safety, security, rights, and integrity
  • Right to Withdraw Consent: Where we rely on consent, you can choose to withdraw your consent to our processing of your information using
  • Right to File a Complaint: You have the right to lodge a complaint about our practices with respect to your personal information with the supervisory authority of your country or state. For more information, please contact your local data protection authority. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. 

Your Responsibilities

All Providers are expected to uphold the Provider Code of Conduct in day-to-day
activities, comply with all applicable policies and procedures, and ensure that all Business Partner employees, agents and suppliers are aware of, understand and adhere to these standards.

Change to this policy

We may change this Privacy Policy. If we make substantial changes, we will provide notice. Thetrustedproperty may update this Privacy Policy at any time and any changes will be effective upon posting. By accessing or using the Service after we notify you of such changes to this Privacy Policy, you are deemed to have accepted such changes. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

International Data Transfer

Your personal information may be transferred to, stored, and processed in a country that is not regarded as providing the same level of protection for personal information as the laws of your home country, and may be available to the government of those countries under a lawful order made in those countries.

We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to provide adequate protection for your personal information. For more information on the appropriate safeguards in place and to obtain a copy of such safeguards, please contact us using the contact information below.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse this site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our sit

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to [email protected]

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